Case studies

Stories From Here: An Audio Tour of Bankstown

UX Strategy Consultation for Auspicious Arts Australia

An audio walking tour of Bankstown with recorded monologues by young people about places that matter to them.

Stories From Here is an audio walking tour of Bankstown featuring recorded monologues written by local young people aged 16-24 about their experiences in the area and the places that matter to them. The artists were mentored by local author Kavita Bedford and director-dramaturg Finn Ó Branagáin. The stories were recorded and audio designed by All The Best from FBi Radio.

My Role

I was responsible for the digital production, including:

  • Building an interactive map – Designed and developed an interactive digital map to guide participants through the tour.

  • Integrating audio components – Ensured a seamless listening experience by embedding audio files accessible via QR codes placed at key landmarks.

  • Technical execution – Managed digital aspects to enhance the live tour experience and make the stories easily accessible to audiences.

This production was included in Sydney Festival 2025, offering audiences an immersive experience that allowed them to engage with the personal narratives of young people in the area.

“These stories offered fresh perspectives, pushing aside adult-centric narratives to illuminate a world often unseen or undervalued. Through the voices of its youth, Bankstown was rendered anew: a tapestry of struggles, triumphs and moments of self-discovery.” – Mia Shouda via Arts Hub

Auspicious Arts Australia engaged me as a UX strategic consultant to assess and improve the user experience of their internal customer relationship management (CRM) system. The objective was to identify pain points, streamline workflows, and enhance staff interaction with the CRM to improve efficiency and engagement.

Approach

To tackle these challenges, I implemented a structured UX research and analysis process:

  • User research survey design – Developed and deployed a staff survey using the company CRM to gather quantitative and qualitative feedback on system usage and pain points.

  • Data collection and analysis – Consolidated and analysed responses from 11 staff members to extract meaningful insights into their experiences with the CRM.

  • Findings and UX assessment – Evaluated survey results to identify key pain points, inefficiencies, and opportunities for improvement.

  • UX recommendations and solution design – Proposed targeted solutions to optimise system usability and efficiency.

Recommendations

The proposed solutions focused on improving CRM usability, streamlining workflows, and enhancing staff engagement with the system. These recommendations have helped Auspicious Arts Australia create a more intuitive and efficient internal platform.